30-DAY MONEY BACK GUARANTEE
In the unlikely situation that you are not 100% satisfied with your purchase, you can return any item in its original condition within 30 days of the date of shipment for a full refund. We ask that you only pay the return shipping costs including delivery insurance. If you have any questions, please do not hesitate to contact us.
CANCELLED ORDERS & RETURNS
If you cancel your order prior to your goods being shipped, we shall return any payment received from you, within 30 days of receipt of your payment to your nominated account.
To return your purchase to Lover’s Rock Diamonds, within the 30-Day return period, call 03330 064 411 to speak to one of our Diamond and Jewellery Consultants. We will talk you through each step together with detailed instructions for returning your order.
Please make sure:
- **Return all the original packaging.**You may be liable for the replacement cost of the packaging and collateral material. For example, the diamond certificate is unique and bespoke to your diamond and we will charge a £125 replacement fee.
- Address your package as instructed. We will provide a return address but please for security reasons, do not write Lover’s Rock Diamonds anywhere on the outside of the box.
- Call before returning items. Any unauthorised, improperly packaged, or non-insured packages will be returned to sender. Items that have been damaged in any way cannot be accepted for return.
Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear, having been altered, resized (by anyone other than Lover’s Rock Diamonds) or damaged in any physical way cannot be accepted for return.
Once we receive your returned item, and if it is accepted, your refund will be processed within 1 week.
Please note, Lover’s Rock Diamonds will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order. Returns packages that are incorrectly packaged or uninsured will be rejected.
LIFE TIME PRODUCTION GUARANTEE
Lover’s Rock Jewellery carries a lifetime production warranty which guarantees against any manufacturing defects and workmanship. Any required repair will be carried out free of charge based on the following terms and conditions:
- The Lover’s Rock Quality Assurance department must deem that any damage is a result of a manufacturing defect and not as a result of standard wear and tear.
- This warranty will not apply to items that show signs of excessive wear, having been altered, resized or repaired (by anyone other than Lover’s Rock) or damaged or abused in any physical way.
- Proof of Purchase required
Upon acceptance of delivery, the customer is solely responsible for the insurance and protection of merchandise. Lover’s Rock Diamonds shall not be held liable for any loss, theft or resulting damages that may subsequently occur.
RING SIZES AND FREE RING RESIZING
All ring sizes and measurements are approximate however we make every effort to ensure that ring sizes and measurements are accurate.
Where a ring can be resized, the first resize is included free of charge within the 30 day returns period. Any subsequent resize will be charged at £45.00 Inc VAT.
If you are unsure of the ring size, please contact us to discuss prior to placing the order. In most cases we will make the ring a standard size (ranging between L – M). Once you have received your ring and are able to confirm the correct size, you can send it back to us for your first free ring resize. Please note you will be responsible for the cost of returning the product, including delivery insurance and you must notify us of the resize requirement within the 30 day return policy range.
Please be aware that if you do not notify us about being unsure of the ring size, and you requested a specific ring size with your original order, and this turns out to be incorrect, the resizing will be charged at our the rate of £45.00 including VAT which covers the cost of laser resizing. Please note that all of our ring specifications and prices are based on a UK size L-M. The ring widths stated on the Lover’s Rock Diamonds website are based on the widest point of the ring.
Diamond full eternity rings with a specific number of diamonds per finger size; milgrain or ornate bands cannot be resized. We are happy to exchange your ring for an alternative size within 30 days of purchase. Please note that should you decide on an exchange, your new ring may in some cases contain less or more diamonds or a reduction or increase in precious metal weight which may cause an increase or decrease to the total price. Please note you will be responsible for the cost of returning the product, including delivery insurance.