Lover’s Rock offers an outstanding level of service and we have tried to answer as many of your questions below. If you require further information about any of our services please contact one of our Consultants at info@loversrockdiamonds.co.uk or 03330 064 411.

Price Match Guarantee

We offer a price match guarantee on all our jewellery where a competitor sells an exact same item at a lower price. We won’t only match it, we will also reduce it by a further 5%.

Independently certified diamonds & jewellery

All of our Diamonds set with Engagement rings and loose diamonds come complete with independent certification from only the most trusted and respected international grading labs GIA, HRD and IGI. We we will not self-certify our Diamonds unlike some of our competition.

30-Day Money Back Guarantee

We offer a 30-Day money back guarantee with all our products to give you the added reassurance that your purchase is to your heart’s desire (T&C’s apply).

Life Time Production Guarantee

Lover’s Rock Jewellery carries a lifetime production warranty which guarantees against any manufacturing defects and workmanship. Any required repair will be carried out free of charge based on the following terms and conditions:

  • The Lover’s Rock Quality Assurance department must deem that any damage is a result of a manufacturing defect
  • This warranty will not apply to items that show signs of excessive wear, having been altered, resized or repaired (by anyone other than Lover’s Rock) or damaged or abused in any physical way.
  • Proof of Purchase required

Free Insured Shipping

All items shipped within the UK are delivered free via Royal Mail Special Delivery, fully insured.

Our International orders are delivered via FedEx, fully insured

Free Gift Packaging

All Lover’s Rock products come with free, stunning gift packaging.

Free Ring Sizing

We at Lover’s Rock understand that due to the element of surprise it may not always be possible to know your fiancée to be’s ring size! For this very reason we offer you your first ring resize for free, within the 30 day return policy period on all engagement rings, wedding and eternity rings with diamonds set on half of the ring. Simply contact us to arrange your free ring resizing. Please see our T&C’s for full details.

Insurance

Your Lover’s Rock purchase is insured from the moment it leaves us until it is delivered to your door.

Special Order Requests

Lover’s Rock Personal Shopping Consultants offer free expert guidance to help you find the perfect gift from our website. Contact us for this service.

Promotions & Prize Giveaways

Sign up to Lover’s Rock to automatically receive all of our latest promotional offers and automatically enter our exclusive prize give-aways.

Try Before You Buy

If you would like to see and try a ring before you make your purchase, you can book an appointment to view our entire collection at our Showroom in Watlington, Oxfordshire. We also offer free home visits where one of our consultants will bring our shop to you. Please contact us to book an appointment.

Alternatively, we offer a free sample service where we will send you a sample made from silver set with cubic zirconia stone. Please see our Silver Sample order form page for full details.


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