In order to respect Government guidelines around social distancing, please maintain a 2 metre distance at all times. This will clearly be marked in our showroom.
There is no obligation for you to wear a face covering, however, if you do have a face covering and you would like to wear it, please feel free to do so. If you would like your Lover’s Rock Jewellery Consultant to wear a face covering please inform us before your appointment.
Our showroom will be regularly cleaned, and we also provide hand sanitising gel at the showroom entrance and in the showroom meeting room. Please ensure you sanitise your hands before handling any jewellery and after your appointment. All work areas, rings, jewellery, and finger size measuring tools will be sanitised before and after every appointment. Our toilets will be open for customer use and we ask you to wash your hands with the hand sanitiser provided.
We are in the fortunate position where we operate private one-to-one consultations, therefore your experience in our showroom will not differ greatly. For your safety we have positioned the yellow and blue customer sofas 2 metres from your Lover’s Rock Jewellery Consultant. In addition to this, please place all rings and other jewellery items you have tried on in the tray provided so that they can be sanitised.
To provide a safe and efficient checkout, we are only accepting online bank transfers or debit/credit card payments which can be made in the showroom. The same applies for any product returns, we will be unable to refund in cash.
We have also adapted our service to offer you fully interactive personal one-to-one online consultations via live video stream.
To book an online video appointment, please contact as via our book an appointment page.
Our online consultations will be managed through Skype, WhatsApp and browser-based video conferencing.